Delivery and returns
Contents
This page is published in Uzbek, Russian and English. If the versions differ, the Uzbek text prevails.
1. Prices
Anywhere in Uzbekistan, by Uzpost — in Tashkent and in the regions alike.
- To a post office branch
- 15 000 soʻm
- Delivery to your door
- 40 000 soʻm
Delivery is added to the order total and shown at checkout before you pay.
2. To a post office
At checkout you choose your region and district and enter the six-digit postcode of the branch where you want to collect the order. If you don’t know it, look it up on Uzpost’s branch map.
Uzpost lets you know when the parcel arrives. Take your passport or ID card with you: the parcel is handed to the recipient named on the order.
3. To your door
A courier brings the order to the address you gave and calls ahead. You can type the address or mark it on the map — the pin makes it more precise, but the street and house number are still needed.
4. How long it takes
Once your payment is confirmed, we pack the order and hand it to Uzpost — you can follow it on the “My orders” page. Uzpost usually delivers anywhere in the country within 1–6 days; door delivery can take one more day for the courier. In any case your order must arrive no later than 30 days after payment.
5. If you don’t collect it
The branch holds the parcel for 1 month. Collect it soon after the notice arrives: after the second notice Uzpost may charge a storage fee.
A parcel that is not collected in time, or is refused, comes back to us. We then keep 15 000 soʻm of your payment and refund the rest within 10 days. So check the postcode and the address carefully — you can see them again on the order page.
6. If the size is wrong
An unworn, unwashed item with its labels on can be exchanged for another size within 10 days of receiving it. Write to us first and we will tell you where to send it. The buyer pays for sending it back and for sending the new size. If the size you need has sold out, we refund the price of the item.
7. If it is faulty or damaged
If the item arrives faulty or damaged, write to us as soon as you can with a photo or video: we will replace it or refund it, and we pay all the delivery costs. You can report a defect within 6 months of receiving the item.
If the packaging is damaged, inspect the parcel at the branch and have a report drawn up in the presence of a postal employee.
The full rules are in the Terms of use.
Version history
| Version | Date | What changed |
|---|---|---|
| 1.0 | First dated version: delivery times, how long a branch holds a parcel, uncollected parcels and exchanges. |